Booking Conditions

Terms and Conditions

Welcome to Hiline Travel! We are a group of passionate individuals, who strive to provide the best possible traveling facilities to our clients. Our team works diligently to make the travel of our clients smooth and convenient. You can visit our website anytime to get answers to your queries and you can contact our customer support for any additional information. We highly recommend you visit our website to learn about our terms and conditions. Kindly thoroughly read all the terms and conditions to understand us and to avoid any problems in the future.


We will not contact you or get in touch with you via any other method besides the ones listed below. Hiline Travel disclaims all liability in the event that a customer deposits payment to a merchant who contacts them in any other way than those listed here. Therefore, we strongly advise you to verify that the source is one of the sources listed below in order to avoid receiving any spam. There is only ONE website here. Please carefully review the following phone numbers and our website.

  1. 0207-183-2259
  2. 0203-900-1477

Booking Terms and Conditions

Hiline Travel has the following terms and conditions for reservations of flights, booking of hotels, accommodations, or any other services provided by Hiline. At the time of making reservations or getting any service from Hiline, you are agreeing to the terms and conditions of our company. On all the services where Hiline Travel is acting as an agent, these terms and conditions are applied. Therefore, we recommend you first carefully and thoroughly read each section of the terms and conditions and then proceed with our services. Furthermore, if you find it difficult to understand any part of our terms and conditions or you have any questions about them you can contact our customer support to find support for your queries.

Please acknowledge that all the terms and conditions listed here are specifically for the services of Hiline Travel and additional terms and conditions may be applied by the supplier, including vacation services and packages, car bookings, lodging, or any additional services. In addition to this, any purchase on our website is subjected to additional conditions as a result of changes in contract modifications, tax changes, payments paid to be later, or additional terms attached to a particular service. Hence, we recommend you individually check the terms and conditions of any additional services acquired with our facilities.

All the information regarding our terms and conditions (of Hiline Travel) will be provided via email or present on our website.

Agreement between you and Hiline Travel

You agree to accept the terms and conditions set out in this agreement without modification, restriction, or qualification by accessing and using Hiline Travel. You affirm and guarantee that you are fully authorized to enter into this Agreement and use the Hiline Travel in compliance with all of its terms and restrictions.

Modification of terms

We at Hiline Travel make every possible effort to assure that each and every piece of information provided on our website is accurate, authentic, and up-to-date. Notwithstanding, mistakes may arise from time to time. Hiline Travel does not accept any responsibility for such maladjustments and is free from taking any responsibility in case of such inaccuracies. Hiline travel’s website contains all the information regarding its policies. For additional services, the customer will have to learn about the terms and conditions of that particular service as well. We are providing all the pieces of information in good faith and no malpractice is concerned. However, by agreeing to the terms and conditions of our company or by taking our services you are agreeing to our terms and that our policy may change without any prior notification at our website.

All the re-adjustments and changes will be applied to our services and be effective immediately after posting on our website. We recommend you to re-read our terms and conditions every time you visit our website or take any of our services. Your continued use of our services will be deemed as your acceptance of our new policies.

Availability of website

Hiline Travel will make sure to keep its website and all its services functional and available to customers. However, Hiline Travel cannot guarantee the continuous functionality of the website.

Warranties and limitations of Accountability/liability  

To the fullest extent permitted by law, Hiline Travel expressly disclaims any and all representations and warranties, either stated or implied, with regard to the Hiline Travel Website or its contents.

You are solely responsible for your access and use of all software and other content available on or through the Highline Travel website. Regarding the dependability, stability, or virus-free status of such software, Hiline Travel provides no guarantees at all.

In any matter and under no circumstances Hiline Travel will be liable for any direct or indirect, incidental, special, punitive, exemplary, or consequential damages of any kind (including but not limited to, lost profits, lost savings or revenue, or loss or corruption of data or information). This covers any data, goods, or services acquired through or agreements made through the Hiline Travel website, but it does not cover any air transportation provided by Hiline Travel in connection with any ticket purchased through the website’s booking engine, which is governed by the terms of carriage and any relevant international conventions.

Legal Claim

Reservations can be made via multiple platforms i.e. via phone calls, online, or by emails. The company will send a confirmation after the reservation via email (provided that the email is correct). The confirmation email includes full traveler details, a timetable, payment information, company contact information, and terms and conditions. In case of any incorrect information, the clients can contact the company within 24 hours. After that, the company may not be able to provide support to the customer.  In addition to this, it is required that full payments should be made when booking online. In the event that the customer is making reservations, the down payment must be paid prior to the reservation.

a non-refundable first deposit is made for traveling consultancy and seat reservation. Tickets are only issued if the traveler has confirmed them. Tickets are not refundable unless specifically mentioned. E-Tickets are provided via email after full payment and full documentation. Travelers can also request the tickets to be sent via postal service.

He may change his provided information within 24 hours of booking. After the booking, all the terms and conditions of Hiline Travel are legally binding. The reservations denote the acceptance of the terms and conditions of the company. In case of third-party fraud, misinformation by the traveler, or any payment issue, Hiline Travel will not be bound to the provisions of its services.

The traveler will be the only person with whom all the reservations and travel-related concerns will be discussed. In case a traveler is a disabled person, infant, child, or any other person requiring special needs, only the guardian or the parents would be considered for travel arrangements. All the information regarding the tickets will be provided only after the final/complete payment.  All the services made via using the Hiline Travel website or all the traveling services related to Hiline Travel will be subject to change without any prior notification, therefore, clearly read all the terms and conditions every time you make reservations via Hiline Travel.

Hiline Travel will only be subjected to the services explicitly mentioned by the company. It will not be obliged to consider any additional service provision not explicitly mentioned. Any inconvenience, not related to the services of the company would not be resolved by Hiline Travel. 


When using Hiline Travel website, you are agreeing to the following terms and conditions (present either explicitly or implicitly).

  • In order to let you make valid reservations or conduct business with us, and to use them only to check on the availability of the goods and services offered by Hiline Travel. You acknowledge that you will only use the Hiline Travel Websites for personal, non-commercial purposes.
  • You will use Hiline Travel to make only authorized and legitimate reservations. Moreover, any false reservations or any other reservation in expectation of demand. Hiline Travel is accredited to cancel such reservations. All such reservations, associated with one or more destinations or of different/same dates will be canceled without any prior notifications.
  • You are not allowed to do any malpractice or do any or to interfere with the Hiline Travel website or underlying software codes.
  • You are not allowed to do anything that will put the Hiline Travel Websites or associated infrastructure under an excessive or abnormally significant strain.
  • You agree to all of our terms and conditions of purchase, which include, but are not limited to, full and prompt payment of all sums due and observance of all guidelines pertaining to the accessibility of fares, goods, or services. You alone are responsible for paying any and all fees, assessments, charges, taxes, and levies associated with using the Hiline Travel Websites.
  • You agree not to upload any materials that contain computer viruses or other codes, files, or programs that interrupt, destroy, or limit the functionality of any software or equipment.
  • You are not allowed to do anything that will or might damage, interfere with, disrupt access to, interrupt, or impair the functionality of the material available on the Hiline Travel Website.
  • You agree not to send chain letters, junk mail, “spamming” material, or any other form of bulk communication; and • not to post, distribute, or otherwise upload any defamatory, libelous, offensive, infringing, obscene, indecent, harmful, threatening, abusive, tortuous, racially or ethnically objectionable, or otherwise unlawful material or information.
  • You are permitted to access any private member account on the Hiline Travel website.
  • You are prohibited to misrepresent yourself or doing anything, which may inflict the credibility of the Hiline Travel Website.
  • Avoid any action, which may put the credibility of Hiline Travel into jeopardy.
  • Do not act in violation of any law or of the agreements with Hiline Travel.

In case of violation of Hiline Travel Terms and Policy

All the terms and conditions of Hiline Travel are binding. In case Hiline Travel discovered that you have breached any of the provisions or agreements with Hiline Travel, Hiline Travel will be authorized to take the following actions:

  1. Hiline may warn you of your misconduct and violations of agreements (terms and conditions) of its company.
  2. Hiline may delete any material related to you or posted by you without any prior notice.
  3. Hiline may restrict your access to its website and it may prevent you from using Hiline Travel service without any notice.
  4. Hiline may cancel your bookings or other services provided by Hiline Travel.
  5. It may take strict actions against you and may report your account to telecom, internet, mobile, or any other relevant authorities.
  6. It may take legal action against you

Copyrights Reserved

All the contents, provisions, and other relevant pieces of information present on the Hiline Travel website are reserved and subject to copyrights. You are not allowed to use any part of the information, sell information, publish, distribute, copy, or do anything unauthorized on the Hiline Travel website.


  1. The Residence, First, Business, or Economy Classes are the available cabin classes when booking flights. The terms of the applicable fare and the accessibility of seats for that fare group will govern your reservation. To confirm your reservation, you must pay online at the time of booking with a debit card, credit card, or another form of payment.
  2. Please be aware that depending on the origin you are flying from, our pricing is automatically presented. The fare shown on the booking page may have been converted at a different exchange rate by your payment processor. As a result, additional fees might be paid; however, Hiline Travel is not responsible for them. The available payment methods will vary depending on the origin.
  3. The listed prices include all applicable taxes, fees, and surcharges, including airport taxes, exit taxes, passenger service fees, and other levies levied by the host country’s government or airport.
  4. You can book all your reservations via the online system.

Changes and Refunds

  • In case you want to cancel or change the reservations, you can do so only in case they are permitted by our policies.
  • All reservations, modifications, changes, cancellations, etc are subject to the Hiline Travel terms and conditions and are not limited to it.
  •  Moreover, all the tickets/ reservations/services once purchased cannot be changed unless permitted by relevant departments.
  •  Tickets are non-refundable.
  • If the customer fails to arrive on time at the airport, the company will not be responsible. In addition to this, the company will not allow/provide any reimbursements.
  • You are prohibited to change the names on the tickets.
  • You are not allowed to reroute the flights.
  • If the customer wants not to travel (during a certain period of time) his deposit may be refunded, but it will take r4 weeks (at least) to refund his money.
  • The prices of the tickets/other traveling services are not fixed unless the payments have been made as the service provider is liable to change fairs.
  • Any additional increase in money, taxes, and fares must be covered by the customer. In case you cancel your reservation, you may not be able to get a refund.
  • The company encourages you to pay as soon as possible to avoid any additional burden.
  • All the different services may follow a different monetary policy, therefore you are advised to check the relevant field for this o avoid any ambiguity in the future.

Payment Methods

Hiline Travel provides the easiest payment method to its customers. All the payment methods are secure, quick, convenient, and reliable. Further security is ensured by Hiline Travel’s financial security policy. Customers can use the following methods to pay.

Credit card payments

One of the most convenient and reliable methods of payment is via credit cards. Debit cards are accepted by Hiline Travel and third-party documentation and authorization are applicable to this.


Cash-only payments can be made via bank account, deposit in the banks, or money transfer in bank accounts. This method is most suitable for urgent payments. Keep that, we do not accept any money via postal mail. Travelers can pay money at our office for all the services of Hiline Travel. To keep track of your reservations and payments you are advised to keep in contact with the company ahead of time. While depositing money, keep in contact with the agent. You should correctly mention your full name and booking number before the payment.

Bank cards

You can deposit money via bank cards. Make sure that payments must be made within ten days in case the check bounce. Ten days is the time duration during which you have to clear all the dues. No currency checks are accepted at Hiline Travel in addition to what the company had already mentioned. Any delay in the procedure of payment may affect the final cost as already mentioned. The traveler may be notified of such changes.

Travel requirements

The customer is required to have a visa to travel or transit through some of the destinations. This is the responsibility of the customer to obtain visas. The customer should also have a valid passport and the duration of expiry of the passport must be considered while making reservations and keeping track of the duration of traveling, which should be accepted by the country the traveler is visiting. Any additional requirement i.e. immunization, traveling insurance, etc should be the responsibility of the traveler. Hiline Travel is not subjected to cover such provisions. The customer must abridge itself with such provisions by visiting the relevant country traveling requirements or the relevant country embassy.

Method of Reservation

The following methods can be used to make reservations at Hiline Travel.

Reservations via Internet

Travelers can make reservations via online platforms. The traveler is required to provide all the information accurately and authentically to avoid any problems in the future. The traveler himself is subjected to choosing the accurate time, day, destination, or schedule of the flights. The traveler may be provided with assistance, in case the traveler wants to change any traveling service, this service is subject to the provisions of the relevant airline. Once the payment has been made, the traveler will receive a call/email from the agent o cross-check his provided information or his required service. Full payments are required at the time of booking.

Telephonic Reservations

Reservations can also be made via telephone calls. A relevant agent will help the customer for making reservations. All the required information, concerns, or ambiguities can be asked of the agent. The customer is required to keep note of the name, phone, and related information about the agent to keep track in the future. All payment methods mentioned on the website can be utilized for telephonic reservations. The customer is required to provide all the information regarding the payments. An email will be sent for confirmation and rechecking of the information. E-Tickets will be sent via email and all the terms and conditions of the company will be applicable.

In-person Reservations

You are welcome to visit our office if you want to make in-person reservations. You are advised to call prior to visiting our office so that you will be able to keep with yourself all the required documents and further requirements as asked by the company.


You agree to hold us harmless from and against any and all liabilities, costs (including legal fees), and damages resulting from claims resulting from your use of the Hiline Travel website, including without limitation any claims alleging facts that, if true, would constitute a breach by you of these terms and conditions. This is a requirement of using the Hiline Travel websites. Hiline Travel is not subjected to provide facilities in case if any unforeseen circumstances.

Links to third-parties websites and apps

The Hiline Travel website might include references and connections to other websites run by outside organizations. Information, goods, or services on such third-party websites are not operated by Hiline, and Hiline has no control over them in any way. Links and pointers to third parties are just provided for your convenience and are not an endorsement by us. If you utilize any links or points from third parties, you are solely responsible.


If you have any concerns or complaints, or you are not satisfied with any of the provisions of the Hiline Travel website you can contact customer care for clarification.  

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