Use of our website, services, etc is subject to the terms and conditions of our website. Any service availed must be under the constraints of our terms and conditions, provided at our website.
You will find out how, when, and why Hiline Travel uses your personal information.
If you use the Hiline Travel website to make flight bookings, Hiline Travel will collect and use your information as required for the whole booking process. The collected information may include your name, birth date, address, gender, passport details, user name passport, payment details, contact number/ emails, and related information as required for the booking procedure.
The information which can tell and identify an individual is collected. This includes name, location, identification number, gender, and all the related information required to identify the person. When you use the Hiline Travel website your name, phone number, address, email address, or financial data such as credit card number are collected by the company. On your account at Hiline Travel, any additional information is optional and in order to access some specified services such information may be mandatory to provide.
Your interaction with Hiline Travel, visiting its website, and contact to us will automatically record your personal information. This data is attained by the devices you use to get interacted with us or our website. A Device ID or unique identifier, a unique device token, the type of device, or an advertising ID may all be included in this data. Although most mobile devices now let you turn off the usage of your location settings for internet browsers, we may still collect location data from your mobile device. Additionally, we gather data about your computer and network, including your IP address, browsing history, referral URL, and page view statistics.
It is your obligation to represent other traveling passengers when making reservations on their behalf and to explain how we will use their personal information in accordance with this Privacy Statement. To make the reservation and provide us with their information as foreseen by this Privacy Statement, you must have their consent. We will presume you have already completed this. Even if we get their personal information from you, we may still be required by different laws to inform them of this.
We will need to gather information about you (including your contact information) in order to answer to any questions or comments you may have regarding any of our services or if you would like us to keep you updated on recent news and developments at Hiline Travel. We might do this if you contact our customer service line or use one of our online support resources. Your name, date of birth, address, email, phone number, next of kin, passport information, credit card information, including its expiration date, PNR number, flight ticket number, and professional information like your profession, title, and role, including professional licensing numbers, may all be included in this data. For the aim of properly comprehending your inquiry or request, we may additionally need to gather from you Special Categories of Data, which are handled with extra care by us. These “Special Categories of Data” could contain information about your health, such as if you need an oxygen tank or a wheelchair, certain health behaviors, including smoking, your color and ethnicity, and your religion.
Additionally, we might maintain a copy of any correspondence we have with you (including a recording of any calls you make). To help monitor and enhance the quality of our customer support services, to file and defend legal claims, and to adhere to the legal responsibilities to which we are subject, we do this in accordance with applicable legislation. You are free to modify your preferences in cases where you have requested information updates from us.
We combine the personal data we gather with data obtained from other parties, apply it to your account information, and add it to the data we already have on you. For instance, as permitted by some applicable national regulations, we gather and use demographic data that is available in credit check information, supplementary contact information, information from credit agencies, and information about an applicable jurisdiction.
We enable you to share web pages and content from our website on social media platforms, and these platforms may automatically provide us with access to personal data they have collected from you, such as information about the content you have liked or viewed and details about advertisements you may have seen or clicked on.
If you provide us access to websites with video material, you consent to the sharing of your video viewing data from social media sites for a minimum of two years, until you disconnect any links or revoke the social media sites’ permission.
Any personal information about another individual that you give us must have that person’s consent in order to be given. The person should be made aware of how we collect, use, store, and disclose their personal information in accordance with this privacy statement.
We collect personal information about pages you view, links you click on, and other actions you take while using our website and services using cookies, unique identifiers, web beacons, and other similar technologies. Cookies are small text messages sent to your browser by a website you visit. They help the website remember information about your visit, making it easier for you to return to the site and increasing its usefulness to you.
We use your personal information for a variety of business purposes and legal reasons. The potential uses of your information, as well as the legal justifications for those uses, are detailed below.
We may also use your personal data with your permission to send you marketing via emails, SMS, and phone calls; to send you marketing from other third parties; to tailor any third-party advertising you may see on third-party websites; to send you location-based services; and to use any sensitive personal data to facilitate transactions. Please keep in mind that you can always revoke your permission.
If you do not want to receive any more promotional emails from us, you can unsubscribe by clicking the unsubscribe link at the bottom of each email you receive. You may then alter your communication style. Without your permission, we will never disclose or sell your personal information to third parties for their own marketing purposes.
If permitted by law, we may disclose personal information to financial institution partners, third-party service providers, law enforcement or government agencies, and credit agencies or bureaus in order to provide joint services and content (such as customer support and transactions). This could also be done to:
We hold events and special promotions from time to time to introduce Hiline to new customers. If you attend one of these events or participate in a promotion, we may ask for your personal information in order to run the promotion and keep you informed about our services and any special offers that we believe may be of interest to you. Any information you provide will be used in accordance with the terms of this Privacy Statement, and you can opt out of receiving future communications from us at any time.
We will only collect, use, and share your personal information if we have a legal basis for doing so. Legal bases that are appropriate include:
Note: These may be amended and updated from time to time.
We make certain that our customers have access to their personal information and can change or delete it. If you require any assistance in this regard, please contact us via the “contact us” page, and we will respond as soon as possible. If the change of information is not in accordance with the laws and our legal policies, we may reject your request.
We devote the proper amount of resources to maintaining the security and privacy of personal data.
In order to prevent unauthorized access to the information you have given us, we also adhere to strong security standards when storing and disclosing data. Although we make every effort to protect your personal information, we cannot ensure the security of any information you provide us by email or online. Please make sure your device is secure whenever you provide us with information via our mobile app. Any data misuse brought on by unauthorized access to your device is not our responsibility.
Your personal information will be kept on file for as long as it is required for the stated objectives for which it was gathered. When your information is no longer needed, we will make sure it is safely disposed of. We may occasionally need to keep your personal information on file for longer periods of time, such as when doing so is necessary to comply with legal, regulatory, tax, or accounting requirements. You can get in touch with us if you want more information on how we keep certain information. In some instances, we may keep your personal information for longer periods of time in order to have a complete record of your interactions with us in case of disputes or complaints, or if we have reason to believe that your personal information or interactions may be the subject of future litigation.
You have the right to request a copy of the personal information we have about you, and you also have the right to information about (a) the origin of your personal information; (b) the reasons for and the legal justification for its processing; (c) the identity of the data controller; and (d) the entities or groups of entities to which your personal information may be transferred.
You have the right to ask us to correct any personal information that is incorrect. Before making corrections, we could try to confirm that the personal information is accurate.
You may also ask us to delete your personal information in certain situations, such as when it is no longer required for the purposes it was acquired for. If the processing of your data was based on your consent, you have revoked that consent; you have successfully exercised your right to object; the processing of your data was unlawful; or Hiline Airways must comply with a legal requirement. If the processing of your personal information is needed, we are not bound to abide by your request to have it removed.
You may ask us to limit our use of your personal information, but only in the following circumstances:
We can continue to use your personal information following a request for restriction, where you gave your consent, at places where legal procedures are concerns, and to protect the rights of another person.
You can request that we give you your personal information in a structured, widely-used, machine-readable format or that we transfer it directly to another data controller, but only in the event that the processing is automated and is based on your consent or the fulfillment of a contract with you.
Our rules and legal obligations will determine this. If we intend to keep your information for a longer amount of time, we will first get your permission. We may use your information to send you adverts, maintain our services, and keep our website system safe.
You can get in touch with us if you have any questions about our policies or if you have any security or privacy concerns. Additionally, you can get in touch with us by clicking “contact us” or by using the phone number and email provided on our website if you require any additional information.
If you feel that your fundamental rights and freedoms outweigh our legitimate interests, you have the right to object to any processing of your personal information that has our legitimate interests as its justification. If you object, we have the chance to show that our interests are legitimately compelling and outweigh your rights and freedoms.
You have the option to request that we contact you in a different way for marketing purposes. You have the option to request that we not share your personal data with unrelated third parties for direct marketing or any other uses.
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